Technical Support

Experiencing technical issues? Our technical team can help with account problems, login issues, gameplay bugs, and platform performance concerns.

• Technical Email: tech@jalwagame.com
• Include: Device type, browser version, and detailed issue description
• Screenshots: Attach relevant screenshots to help us diagnose faster

Business Inquiries

For partnership opportunities, sponsorships, media inquiries, or business-related questions, please reach out to our business development team.

• Business Email: business@jalwagame.com
• Media Contact: media@jalwagame.com

Report Issues

Help us maintain a fair and safe gaming environment. Report any of the following:

• Suspected cheating or unfair play
• Harassment or inappropriate behavior
• Security vulnerabilities
• Terms of Service violations

Send reports to: report@jalwagame.com

Feedback & Suggestions

We value your input! Share your ideas for new features, game improvements, or general feedback about your Jalwa Game experience.

• Feedback Email: feedback@jalwagame.com
• In-App Feedback: Use the feedback form in your account settings

Social Media

Stay connected and follow us on social media for the latest updates, tournament announcements, and community events.

• Telegram: Official community channel for instant updates
• Updates: Check in-app notifications for important announcements

Response Times

We strive to respond to all inquiries as quickly as possible:

• Urgent Issues: Within 2-4 hours
• General Support: Within 24 hours
• Business Inquiries: Within 48-72 hours
• Feedback: Acknowledged within 48 hours

Before You Contact Us

To help us assist you more efficiently, please:

• Check our FAQ section for common questions
• Review the Terms & Conditions and Privacy Policy
• Have your account information ready (username, registered email)
• Provide specific details about your issue or question
• Include any error messages or screenshots